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What courier do you use for deliveries?
We use post haste NZ for most of our orders.
What is your standard turnaround time?
Our standard turnaround time is under the product description section for each of the products. The standard turnaround time for most of our products is 48 hours (2 working day).
Can I collect from a local store?
We offer a reserve and collect service. This is available on the checkout page.
How much is your courier delivery charge?
Auckland Metro and Greater Auckland Area
NZD$7 per parcel (Up to 25kg (0.125m3) per parcel)
North Island
NZD$13 per parcel (Up to 10kg (0.06m3) per parcel)
North Island Rural
NZD$20 per parcel (Up to 10kg (0.06m3) per parcel)
South Island
NZD$21 per parcel (Up to 10kg (0.06m3) per parcel)
South Island Rural
NZD$29 per parcel (Up to 10kg (0.06m3) per parcel)
Can I track my item?
Track and trace is available once the job is booked for courier pickup. Please request should you need a ticket number for delivery status enquiry.
I'm new, how do I order?
You can browse and choose products you want with different options on our website. Select the order quantity and other options on the product page before proceeding to checkout or add to cart and continue shopping for other items.
You can also contact us by phone 09 8288898 to discuss any issues regarding your orders.
Is it safe to order online?
Yes, we use industry standard SSL encryption to protect your details. Potentially sensitive information such as your name, address and card details are encoded so they can only be read on the secure server. This information is authenticated to ensure it only gets sent to this secure server and is checked to make sure it has not been tampered with during transfer.Security checks are also made on all transactions, to ensure the authenticity of each card payment.
How do I apply a promotional code?
You can add a valid promotion code in the checkout stage.
Can I use a different payment method?
You can use PayPal , online bank transfer or pay instore to pay for goods.
When will my card be charged for my order?
Due to the nature of our payments system, the full cost of the order will be charged to the card as soon as it is placed.
Can I get more information on a product?
Enter your Vehicle Registration Number on the home page on the ‘Find Car Parts’ section or enter your vehicle details, and we we filter the parts for your vehicle. Just remember to check the “Fitment Details” section to confirm the correct fitment.
Can I make an order over the phone?
Yes, telephone +44 (0) 203 788 7842, our specialist team is available to take your order 9am to 8pm Monday to Fridays and 9am to 5pm on Saturdays. We can only take an order over the phone if your delivery address and billing address are the same, and your delivery address is within the UK.
Will I get same price in store?
Prices between stores and online can vary for promotional purposes. To ensure you get the online price in store, please use the Click&Collect service online.
How do I check if an item is in stock?
If an item is available to order online then this means the item is in stock. The website will clearly display the status of the stock.However, from time to time and particularly with some of our more popular items, due to the high rate of sales both in store and online, there may be some discrepancies. We will inform you as soon as possible, via email, if a product is out of stock.If you do wish to know in advance if a product is in stock, please do not hesitate to contact us via email, or by phone on +44 (0) 203 788 7842.
How do I know if my order was successful?
You will receive an automated email to confirm your order has been received, and is being processed.You will receive a further dispatch confirmation email once your order has been packed and is ready to leave our warehouse.
Do you price match?
Yes, we now offer a Price Match Promise.To find out more about our Price Match Promise, click here.We cannot guarantee price match on product being sold on websites outside of the UK as our pricing structure must accommodate customs, excise and importation costs.Please contact our Customer Service team via email, or phone on +44 (0) 203 788 7842 if you have a product you wish to discuss.
Where is my order?
Most of our deliveries are sent via UPS and we will send you an automated email with the tracking number of your order. You can also find the tracking number on your order in My Account
Is it possible to change the address/cancel or amend my order?
Due to the high volume of orders we receive, we have an automatic invoicing system. For any changes to your order, please call us immediately after placing the order. We can attempt to stop or amend your order with our dispatch team, if it is not possible, we will advise you on the next steps.
Why am I missing an item in my delivery?
There could be a number of reasons why an item is missing in your delivery: The item is temporarily out of stock Does your invoice have TO FOLLOW written where the part number should be (shows where the part number should be on an invoice)? Then we are currently out of stock of the product, and will be sending this part out to you on a priority. The item was dispatched separately The item could have been dispatched separately due to the extra care and attention which is required. The item was classed as a dangerous good Dangerous goods may be handled separately, due to the delicate nature of the product.
Can I have an update on my order status?
You can get an update on your order status by checking your order in your My Account section. You will need to [sign in] to access this area